📲 How to Find and Book Pickleball in Sydney With the New Play Pickle App

Exciting news for the Sydney pickleball community! Play Pickle is now launching its very own app — making it easier than ever to find and book pickleball games, coaching, and leagues across Sydney 🎾. Whether you're just getting started or already hooked on the game, the new platform will help you stay organised, connect with your local courts, and play more pickleball.

Starting mid-August 2025, all new bookings will move to the new Play Pickle App — available on iOS, Android, and desktop. Keep reading to find out everything you need to know.

📍 When Is My Venue Switching?

We’re rolling out the app venue-by-venue, starting mid-August. Any sessions already listed in OpenSports will remain there, but all new sessions will only be bookable on the new app.

✅ Venue-by-venue switch dates:

  • Perry Park Recreation Centre (Alexandria) – August 18

  • Pickle Point (Milperra) – August 15

  • Camellia Indoor Sports Centre (Camellia) – August 28

  • Bernie Mullane Sports Complex (Kellyville) – August 18

  • Fort Street High School (Petersham) – August 18

  • Scarborough Park Sports Centre (Ramsgate) – August 18

  • Inside the Lines Tennis Academy (Richmond) – August 18

  • Heffron Park Tennis Centre (Heffron) – August 18

  • Robyn Webster Sports Centre (Tempe) – August 12

  • North Ryde School of Arts (North Ryde) – August 18

  • Play Point (Seven Hills) – August 17

💳 Got Credit in OpenSports? Here’s How to Transfer It

We’ll be honouring all credit held by players in OpenSports — but you must let us know.

👉 To transfer your credit:

  1. Create a new account on the Play Pickle app.

  2. Message us via in-app chat or email (hello@playpickle.com.au)

  3. We’ll verify your OpenSports credit and apply it to your new account

Important: You must transfer your credit by 31 October 2025.
After this date, we will no longer have access to OpenSports. Any remaining unclaimed credit will be forfeited.

📲 How to Get the Play Pickle App

The Play Pickle App is available across all platforms:

You can also search "Play Pickle" in your app store to find it.

📝 How to Create Your Account

Creating your new account takes less than a minute. You’ll need to enter:

  • Your name

  • Email

  • Mobile number

  • A valid payment card (note: Apple Pay & Google Pay are not supported yet)

💡 Note: You must create a new account. Your OpenSports login will not carry over.

🔁 Booking and Cancellation Changes

We’ve updated how payments and cancellations work.

✅ Bookings made 6+ days in advance:

  • Card is charged immediately

  • Refunds available up to 24 hours before

  • Refunds may take up to 10 business days

  • Cancelling multiple sessions = multiple refund transactions

  • ❌ No credit system like in OpenSports (at this time)

⏳ Bookings made less than 6 days before:

  • Your card will be held (not charged immediately)

  • Card is charged at the time of the event.

  • Cancel before 24 hours = hold is released (may take a few days)

  • Cancel within 24 hours = your card is charged

Please double-check your bookings before confirming - refunds can take 5-10 business days to return.

👥 New Waitlist System

Joining a waitlist is now fairer and more transparent:

  • All waitlisted players will be notified at the same time if a spot opens via the app and email.

  • Spots are awarded on a first-come, first-served basis

  • You are not automatically added — you must confirmand book the spot

💬 In-App Chat

You can now message Play Pickle directly through the in-app chat feature!

To activate chat:

  1. Tap the Account icon

  2. Go to Preferences

  3. Toggle “Enable Community Chat” to ON

Once enabled, you'll get:

  • Updates from the Play Pickle team

  • Access to announcements and messages

  • A way to chat directly within the app - https://clubname.podplay.app/community/chat

🔹 Join Our WhatsApp Community

Prefer chatting on WhatsApp? Join our Play Pickle WhatsApp Community to stay connected with:

  • Session announcements

  • Program changes and weather updates

  • Tournament details and more

🔗 Join here: Play Pickle WhatsApp community

📈 DUPR Integration

You can now link your DUPR rating to your Play Pickle account. Some sessions may require a minimum DUPR in future — but most sessions remain open to all.

⏱️ Countdown Bookings for Popular Sessions

For our most high-demand sessions, bookings will open at a specific time with a countdown — like buying event tickets. Be ready when the timer hits zero!

🤔 Questions?

We’re here to help!

  • 💬 In-app chat support

  • 📧 Email: hello@playpickle.com.au

🏓 Let’s Play

The Play Pickle App is the best way to find and book pickleball in Sydney — with a smoother experience, better booking tools, and all your favourite venues in one place.

🎾 Download the app and create your account today!

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